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business
communication
company
conflict
HR
human resources
leadership
management
resolution
staff
strategy
No healthy work environment is immune to
conflict in the office. It is important to embrace conflict as a way for
organisations to grow and professional relationships to strengthen.
It is important
that your team is well equipped to deal with conflict to preserve
professionalism and encourage learning opportunities.
Here are 3 things to take into
consideration to create a ‘conflict-friendly’ zone:
1.
Communication: Lack of
communication often causes conflict in the workplace. It breeds uncertainty and
delays; it inhibits productive teamwork and creates a negative atmosphere. Open
communication between everyone is vital.
2.
Structured response: Ensure that your organisation has a
well-structured conflict resolution process to ensure that everyone is familiar
with the process they must go through to resolve conflicts. Redress conflicts
sooner rather than later. Prevent a small grievance evolving into a grudge by
tackling it as soon as possible.
3.
Accountability: Encourage
everyone to take responsibility for his or her behaviour and reward accountability. Often people are afraid of the repercussions to their actions
and avoid taking responsibility.
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